MacinDoc
Aug 26, 11:40 PM
I just called Apple support, I was on hold for over 20 minutes, then I was disconnected. No wonder people are unhappy :mad: :( :confused:
I mentioned this on the battery recall forum, so ignore this post if you've already read it, but I think it may help explain why this sort of thing is happening.
I know it's frustrating to wait to speak to a customer services rep when there's a potential problem with your Mac, but before complaining that Apple has a problem with customer service, let's look at things objectively.
Let's say that Apple sells approximately 12,000 computers per day (a realistic estimate, based on their most recent financial statement). If 1 in 10 customers needs to speak with a customer services rep (this estimate is high, I think, but sometimes more than one consulation is required, so I will be generous with this number), and if a rep can deal with 10 problems per day (a very conservative estimate), then Apple could theoretically provide for all of its computer-related customer service needs with a total of 120 computer-oriented customer support staff (I am excluding iPod customer support staff from this discussion). Now, that number sounds really low, so let's multiply it by 10, for a total of 1200 customer support staff (this would mean that each would normally only have to deal with one customer per day). I understand that 1.8 million batteries were recalled, and this would mean that each customer support rep would have to deal with 1500 recalled batteries. Does anyone think that this can be done, along with all the other usual customer service needs, in a day, a week, or even a month? Apple is going to have to divert staff from other areas to deal with this problem. Remember, the number of batteries recalled is greater than the number of computers Apple ships in a quarter!
I mentioned this on the battery recall forum, so ignore this post if you've already read it, but I think it may help explain why this sort of thing is happening.
I know it's frustrating to wait to speak to a customer services rep when there's a potential problem with your Mac, but before complaining that Apple has a problem with customer service, let's look at things objectively.
Let's say that Apple sells approximately 12,000 computers per day (a realistic estimate, based on their most recent financial statement). If 1 in 10 customers needs to speak with a customer services rep (this estimate is high, I think, but sometimes more than one consulation is required, so I will be generous with this number), and if a rep can deal with 10 problems per day (a very conservative estimate), then Apple could theoretically provide for all of its computer-related customer service needs with a total of 120 computer-oriented customer support staff (I am excluding iPod customer support staff from this discussion). Now, that number sounds really low, so let's multiply it by 10, for a total of 1200 customer support staff (this would mean that each would normally only have to deal with one customer per day). I understand that 1.8 million batteries were recalled, and this would mean that each customer support rep would have to deal with 1500 recalled batteries. Does anyone think that this can be done, along with all the other usual customer service needs, in a day, a week, or even a month? Apple is going to have to divert staff from other areas to deal with this problem. Remember, the number of batteries recalled is greater than the number of computers Apple ships in a quarter!
7o7munoz7o7
Apr 27, 09:00 AM
It was never a big deal. Either you are holding it wrong or there is a misunderstanding. Apple never makes mistakes, didn't you get the memo? ;)
you own and admit you have a Nexus one, nothing serious could ever be taken from you.
you own and admit you have a Nexus one, nothing serious could ever be taken from you.
archer75
Apr 5, 04:56 PM
I'm hoping for new imacs too. And mini's. I just got a promotion at work and approval from the wife to pretty much buy whatever mac I want. Except for the high end mac pro.
diamond.g
Mar 22, 02:53 PM
Rand didn't trip on the Civil Rights Act? Ok, only if you agree with him that entire towns in the South should have the right to discriminate like they used to. The free market will sort it out... just like it did before the civil rights act.
At some point all the discriminated folks would have started their own businesses and everything would have been a-ok right? Isn't that how the free market is supposed to work? :D
At some point all the discriminated folks would have started their own businesses and everything would have been a-ok right? Isn't that how the free market is supposed to work? :D
FriarNurgle
Apr 27, 08:17 AM
for all the tin foil hatters out there, what will happen to the phone performance when the location services are turned off?
Yvan256
Apr 10, 12:02 PM
Wow. You'd think a FCP Users group would be able to track down a halfway decent graphic artist to make their banner graphic...
At least the one on their website looks fine (yet still ugly), the one on MacRumors looks resized and the pixels got messed up... :confused:
At least the one on their website looks fine (yet still ugly), the one on MacRumors looks resized and the pixels got messed up... :confused:
NJRonbo
Jun 12, 12:29 PM
Another potential problem...
How many iPhone 4s is Radio Shack going to
have in stock on first day of sale?
It's not like they are the Apple or AT&T store.
If I could be assured of a phone on day one
from Radio Shack the deal would be a pretty
good one.
How many iPhone 4s is Radio Shack going to
have in stock on first day of sale?
It's not like they are the Apple or AT&T store.
If I could be assured of a phone on day one
from Radio Shack the deal would be a pretty
good one.
Hellhammer
Apr 6, 11:26 AM
Hellhammer, can I ask you something about this? There are SB LV and now SB ULV. Both are for laptops and the Macbook Pro 13 has SB LV, right? Or does the Pro has something else? What is the performance difference between an equally clocked ULV and LV?
Thanks!
13" MBP uses SV chips, i.e. standard voltage (35W). Before it used MV (medium voltage, 25W) chips but Sandy Bridge does not offer CPUs like that. LV (25W) and ULV (17W) chips have not been released yet but will be released shortly like the article says.
If the clock speed and other specs are the same, then the performance is the same. ULV and LV chips are only separated by the TDP which causes the ULV to have lower clock speed. Otherwise they are the same chips.
Thanks!
13" MBP uses SV chips, i.e. standard voltage (35W). Before it used MV (medium voltage, 25W) chips but Sandy Bridge does not offer CPUs like that. LV (25W) and ULV (17W) chips have not been released yet but will be released shortly like the article says.
If the clock speed and other specs are the same, then the performance is the same. ULV and LV chips are only separated by the TDP which causes the ULV to have lower clock speed. Otherwise they are the same chips.
phytonix
Aug 27, 05:34 PM
canceled my MBP order
will wait until later
canceled order says shipment date of MBP is also Sept 1st
maybe they are really updating MBP
plz do...
will wait until later
canceled order says shipment date of MBP is also Sept 1st
maybe they are really updating MBP
plz do...
law guy
Aug 6, 04:28 PM
As Apple applied for the trademark, it will not be approved.
It is up to Apple how they want to proceed. A fight that can't win, no matter how much money they have.
Mac Pro has been the premier Mac dealer in the same county as Apple since 1988. Out of all the names for this new line of computers, why choose one that they know they cannot have.
We are already getting countless support calls for the macbook pro. It seems they assume we made them When we can't help them, they seem to get very upset.
Mac Pro is in a position to file for a court order not to release any computer that bears our name.
So get ready WWDC, we will be watching.
Mike Ajlouny
President
MAC-PRO.com
Mike - I'm sure Apple had their IP counsel do an IP search prior to deciding on any names and filing for registration. That is the first and most basic step and is not going going to escape the experienced folks at whatever large firm Apple is using for IP these days. A TM approval from the USPTO doesn't take long at all, 10 to 18 months. Are you operating under the impression that Apple's registration hasn't already been approved? Did you protest the trademark during the time provided for the filing of protests during the trademark registration process? If you've registered mac-pro in the past, did you follow all the guidelines (e.g. providing notice that you were using the term within 6 months of your approval to the USPTO or request a six month extension with USPTO, etc.) have you renewed the registration? If you did file, had it approved, provided the notices of use to the the USPTO, and protested and lost on Apple's application, a bid for a TRO will be interesting as - assuming that last list of events - there are no rights being infringed. Of course, I'm not an IP att'y and there's a long list of assumptions here, and I'm sure if you did have an issue, a post on the MR forum wouldn't be your means of pursuing it.
It is up to Apple how they want to proceed. A fight that can't win, no matter how much money they have.
Mac Pro has been the premier Mac dealer in the same county as Apple since 1988. Out of all the names for this new line of computers, why choose one that they know they cannot have.
We are already getting countless support calls for the macbook pro. It seems they assume we made them When we can't help them, they seem to get very upset.
Mac Pro is in a position to file for a court order not to release any computer that bears our name.
So get ready WWDC, we will be watching.
Mike Ajlouny
President
MAC-PRO.com
Mike - I'm sure Apple had their IP counsel do an IP search prior to deciding on any names and filing for registration. That is the first and most basic step and is not going going to escape the experienced folks at whatever large firm Apple is using for IP these days. A TM approval from the USPTO doesn't take long at all, 10 to 18 months. Are you operating under the impression that Apple's registration hasn't already been approved? Did you protest the trademark during the time provided for the filing of protests during the trademark registration process? If you've registered mac-pro in the past, did you follow all the guidelines (e.g. providing notice that you were using the term within 6 months of your approval to the USPTO or request a six month extension with USPTO, etc.) have you renewed the registration? If you did file, had it approved, provided the notices of use to the the USPTO, and protested and lost on Apple's application, a bid for a TRO will be interesting as - assuming that last list of events - there are no rights being infringed. Of course, I'm not an IP att'y and there's a long list of assumptions here, and I'm sure if you did have an issue, a post on the MR forum wouldn't be your means of pursuing it.
antdfsc
Nov 29, 07:42 AM
Do they get money from every CD player sold? This is lame, I dont see why Apple should share their profits with any music company just because Microsoft was dumb enough to do it... If they let one company make money off of it, whats to stop the rest from wanting a cut?
Roessnakhan
Mar 22, 12:53 PM
So what is next year the year of? Phones again let me guess
Yeah, probably.
Yeah, probably.
faroZ06
Apr 8, 12:56 AM
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_1 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8G4 Safari/6533.18.5)
Guys Apple is not to blame for this one. Well other than doing business with a sleazy business like Best Buy.
Honestly it has been like eight years since I've entered a Best Buy, everything about the place just feels undesirable and corrupt. The fact that many here are surprised at this non-sense highlights a marginal expectation for ethical behavior. No one really needs to shop at Best Buy, there are plenty of alternatives.
I don't know, I usually go into Best Buy and find stuff at good prices. However, the cables are a ripoff, but most cables are anywhere. I'd still go to Best Buy for some stuff.
Guys Apple is not to blame for this one. Well other than doing business with a sleazy business like Best Buy.
Honestly it has been like eight years since I've entered a Best Buy, everything about the place just feels undesirable and corrupt. The fact that many here are surprised at this non-sense highlights a marginal expectation for ethical behavior. No one really needs to shop at Best Buy, there are plenty of alternatives.
I don't know, I usually go into Best Buy and find stuff at good prices. However, the cables are a ripoff, but most cables are anywhere. I'd still go to Best Buy for some stuff.
gnasher729
Sep 19, 02:54 AM
APPLE I NEED A NEW MACBOOK PRO. I NEED FIREWIRE 800, I NEED A DL SuperDrive, i'd like MEMROM.
I found a shop that sells MacBook Pros with Memrom chips. At the same shop, you can buy Rolox watches, Pravda shoes, Gutchy watches, all at knock down prices.
I found a shop that sells MacBook Pros with Memrom chips. At the same shop, you can buy Rolox watches, Pravda shoes, Gutchy watches, all at knock down prices.
patrick0brien
Jul 20, 12:28 PM
There might be rare exceptions in the professinal area and of course it makes lots of sense for a server, but for a single user machine?
-satty
I just kicked of a 6450 frame render on Gabriel (see specs below). According to the average frame time, it'll take until August 4th to complete.
I'd reeeeeally like this alleged machine.
-satty
I just kicked of a 6450 frame render on Gabriel (see specs below). According to the average frame time, it'll take until August 4th to complete.
I'd reeeeeally like this alleged machine.
Jigga Beef
Apr 27, 07:54 AM
Yeah totally, its necessary to check it at every wi-fi hot-spot. Just to make sure wi-fi still exsist..
Sydde
Mar 24, 01:28 PM
And the vast majority of WASPs are racists? Got it.
Literally, "WASP" does not mean racist, but the term is very rarely used without that undertone. Similar to the way the suffix -person almost always means "woman" (you would not call a man the "chairperson" out of habit).
Literally, "WASP" does not mean racist, but the term is very rarely used without that undertone. Similar to the way the suffix -person almost always means "woman" (you would not call a man the "chairperson" out of habit).
Vegasman
Apr 27, 11:29 AM
Apple provides the option of encrypting your backups. I suggest that anyone concerned about the safety of their personal information use this feature.
Can you trust anyone to completely cover their bases correctly on this issue? Their "meh" data might be your "personal" data. The only way to be certain that the backups are encrypted is to encrypt the whole backup. Doesn't lengthen the time it takes much either, and you get to set the password to use/access the backup.
Yes, Apple made a bone-head move here. But there's a lot more personal information floating in the backups. SMS message history, 3rd party app data, etc. Not all of it is encrypted, and some of it you probably want encrypted.
In computer security class they will teach you to secure personal information by default. And if necessary to provide an option to unsecure it. I am sure Apple knows this. For some reason they chose not to follow this advice.
They are now fixing the problem. There is no need to defend them.
Can you trust anyone to completely cover their bases correctly on this issue? Their "meh" data might be your "personal" data. The only way to be certain that the backups are encrypted is to encrypt the whole backup. Doesn't lengthen the time it takes much either, and you get to set the password to use/access the backup.
Yes, Apple made a bone-head move here. But there's a lot more personal information floating in the backups. SMS message history, 3rd party app data, etc. Not all of it is encrypted, and some of it you probably want encrypted.
In computer security class they will teach you to secure personal information by default. And if necessary to provide an option to unsecure it. I am sure Apple knows this. For some reason they chose not to follow this advice.
They are now fixing the problem. There is no need to defend them.
mcrain
Apr 27, 08:48 AM
So, 38% of the American people, and a majority of the tea-party just had their "faith" that the President was somehow not legitimate pulled out from under them. If the goal was to fracture the ties that bind that group, the timing couldn't have been better.
With the recent backlash against the Paul budget and attempt to destroy Medicare, what binds the tea party together now? President Obama has agreed to cuts, he tried to avoid the bush tax cuts on the wealthy, but caved to save the middle income tax breaks; now he wants to roll back the tax breaks for the wealthy, eliminating tax breaks for oil companies, and seems willing to consider a lot of other things to deal with the budget and economy. The Republican town hall meetings seem to show that people may finally be realizing that Democrats are actually the party of fiscal responsibility.
I truly hope that the GOP learns from the last 30 years, and especially the last 20 years. Obstructing the other party is not the best way to run the government for the benefit of all of the American people. Compromise is not a bad word. Facts are your friend.
With the recent backlash against the Paul budget and attempt to destroy Medicare, what binds the tea party together now? President Obama has agreed to cuts, he tried to avoid the bush tax cuts on the wealthy, but caved to save the middle income tax breaks; now he wants to roll back the tax breaks for the wealthy, eliminating tax breaks for oil companies, and seems willing to consider a lot of other things to deal with the budget and economy. The Republican town hall meetings seem to show that people may finally be realizing that Democrats are actually the party of fiscal responsibility.
I truly hope that the GOP learns from the last 30 years, and especially the last 20 years. Obstructing the other party is not the best way to run the government for the benefit of all of the American people. Compromise is not a bad word. Facts are your friend.
typecase
Sep 19, 12:33 AM
All I have to say is:
"what the hell is taking them so frigging long?"
Amen! :)
"what the hell is taking them so frigging long?"
Amen! :)
Intarweb
Apr 27, 08:04 AM
I wonder if this is why I can no longer get more than a days charge on my iPhone 4 with minimal use since it seems like it's an always on thing.
Gamoe
Mar 31, 06:43 PM
Open doesn't necessarily mean "supported". All it means is that the source code is available and you can do whatever you want with it (as long as you keep that same source open as well). If some other group or company wants to take on and support an Android variant, they can do so and support it with updates. As far as I understand open source licences, Google can't prevent this.
On the other hand, Google has no obligation to support every single variant out there, or put the Google stamp on something they don't approve because of quality, compatibility, consistency or any number of other concerns. That said, withholding the Honeycomb source may be stretching it.
If you're going to licence your project as open source, then you do actually have to release the source. I know there's often a delay with commercial products. I suppose the tolerance of the open source community depends on the reason and the amount of time the code is held back.
On the other hand, Google has no obligation to support every single variant out there, or put the Google stamp on something they don't approve because of quality, compatibility, consistency or any number of other concerns. That said, withholding the Honeycomb source may be stretching it.
If you're going to licence your project as open source, then you do actually have to release the source. I know there's often a delay with commercial products. I suppose the tolerance of the open source community depends on the reason and the amount of time the code is held back.
snebes
Apr 7, 11:30 PM
Apple products are price-locked. No second hand retailer marks up on them, like Bose. Retailers are told what to sell at and they comply or they lose rights to sell the product. If these are overpriced, it is Apples doing.
You might want to look at Best Buy's pricing again.
All iPads, iPods and Macs are sold $.99 (at minimum) above Apple.
Time Capsule 1TB $334.99 at Best Buy, $299.00 at Apple
2TB $499.99, $499.00 at Apple
Airport Extreme - $189.99 at Best Buy $179.00 at Apple
Express, $109.99 at Best Buy, $99.00 at Apple
The small accessories are just as bad. And Apple isn't the only brand they mark over MSRP too. I wouldn't be surprised is Bose products were too.
You might want to look at Best Buy's pricing again.
All iPads, iPods and Macs are sold $.99 (at minimum) above Apple.
Time Capsule 1TB $334.99 at Best Buy, $299.00 at Apple
2TB $499.99, $499.00 at Apple
Airport Extreme - $189.99 at Best Buy $179.00 at Apple
Express, $109.99 at Best Buy, $99.00 at Apple
The small accessories are just as bad. And Apple isn't the only brand they mark over MSRP too. I wouldn't be surprised is Bose products were too.
twoodcc
Aug 18, 08:32 PM
NO WAY!! that would be awesome
yeah...please share a video if you can
yeah...please share a video if you can
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